18 — Process
Whitepapers are a guide to inform readers about various things, in Atlassian’s case, they served as guides for various types of information about their various products and applications.
The whitepapers I am showcasing to the side both are information guides for readers in regards to updates made to Jira Software (JSW) and Jira Service Management (JSM). The task for these was to create them similar in nature, but different in regards to the information about the designated product as their features although had some similarities, were not completely the same.
These whitepapers served as not only information guides, but also were created through the usage of a toolkit, which allowed there to be a consistency among them all. However, the toolkit also served as a guide and didn’t have to be completely restrictive—changes to it could be applied if it made sense.
For these whitepapers, one of the biggest challenges was figuring out the best way to organize a long list of lengthy bullet points in a way that didn’t seem overwhelming to the reader. I achieved this through various iterations of laying them all out and concluded with the ones showcased.
Product Whitepapers
Whitepapers are a guide to inform readers about various things, in Atlassian’s case, they served as guides for various types of information about their various products and applications.
The whitepapers I am showcasing to the side both are information guides for readers in regards to updates made to Jira Software (JSW) and Jira Service Management (JSM). The task for these was to create them similar in nature, but different in regards to the information about the designated product as their features although had some similarities, were not completely the same.
These whitepapers served as not only information guides, but also were created through the usage of a toolkit, which allowed there to be a consistency among them all. However, the toolkit also served as a guide and didn’t have to be completely restrictive—changes to it could be applied if it made sense.
For these whitepapers, one of the biggest challenges was figuring out the best way to organize a long list of lengthy bullet points in a way that didn’t seem overwhelming to the reader. I achieved this through various iterations of laying them all out and concluded with the ones showcased.
JSW
![]()
![]()
![]()
![]()
JSM
![]()
![]()
![]()
![]()
JSM
